How do I create an account?
Creating a Pink Glam Beauty customer account allows you to store billing and shipping information so that you do not have to enter it every time you place an order. We do not store credit card information for your security.
How can I recover/change my password?
If you cannot remember your password or need to change your password, simply click on the "Forgot Password" link on the account log in page.
How do I subscribe to your email newsletter?
You can subscribe to our emails by entering your email address in the Sign Up & Save 10% Email Signup Field in the footer of our site.
How do I unsubscribe to your email newsletter?
To be removed from our email list, simply click on the "Unsubscribe" link found at the bottom of the email received.
Shipping, Returns & Exchanges, International Orders
What Methods of Payment are accepted?
Currently Pink Glam Beauty accepts the following forms of payment: Apple Pay and PayPal. In USA, we may accept e-checks and bank wiring but orders will be shipped only when checks and wiring are clear, approximately within 5-7 business days (business days do not include Saturdays, Sundays and US National Holidays)
Where can I see tracking number for my order?
Once your order has shipped, you will receive a Shipment Confirmation email. This email will contain your tracking number.
Can I cancel my order?
When an order is placed on Pink Glam Beauty we begin processing the order within 1 hour, to ensure fast delivery. We're unable to cancel or change an order once it's submitted.
My Order shows delivered, but I can't find it?
You can call the post office , UPS, Fedex (based on which kind of shipping courier you chose) or go in person with the tracking number you received on your shipping confirmation. We also Kindly suggest to ask your neighbors and family members who pick your parcels up when you're not in and this happens very often.
I received damaged products, what is your return policy?
Defective and/or damaged merchandise must be reported within 5 days of delivery in order to be replaced and we need a clear picture of the damage, before we can go ahead with the replacement. Write us at our email: firstname.lastname@example.org
I returned my order, where is my refund?
Pink Glam Beauty will issue a refund within 14 business days of receiving and processing your returned order in our facility. If you prefer a store credit, for your future orders, we can accept that option too.
I am an international customer. Where can I purchase your products?
We ship internationally except for some countries where Customs don't allow import of certain liquid and beauty products.
Are import taxes included in the final amount at the checkout?
No, they are not as every country has its own percentage of import taxes , according to their internal laws and declared value.
Please don't ask for a reduction of the value in the Customs form(s) as it's illegal and a FBI crime.
What if my international parcel is not tracked and I cannot see where it is?
Please, be patient for at least 4 to 8 weeks, especially in South African or South American countries where postal services are very strict and meticulous, especially during Christmas Holidays and Easter. If you haven't got it after this time frame, please contact us and we'll be glad to look into this issue.
Do you accept international Credit Cards?
Only through Pay Pal at the moment.
Where can I enter a promo code?
You can apply only 1 promo code per order and per customer.
To apply a promo code you should enter your code into the discount code field at checkout and click apply.
I forgot to enter a promo code on my recent order, can I apply it now?
Unfortunately, we are unable to add a discount to an order after it's been placed.
Do you offer gift cards?
We currently offer e-gift Cards.
Can a gift card be used more than once?
Yes, if there is still a balance left on your gift card and you can use more than 1 gift card at time.
Can a gift card be used to buy a gift card?
No, you can’t use a gift card to buy another gift card.
Can I apply a promo code to my gift card purchase?
Promotional codes cannot be applied to gift cards, sorry.